Last Updated: 01-Nov-24

Welcome to ROTY! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing this website or placing an order with us, you agree to comply with these terms. If you do not agree to any part of these terms, please do not use our website or services.

1. Eligibility

To place an order with ROTY, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. If you are under 18, you may only use our services with the involvement of a parent or guardian.

2. Orders and Payments

• Order Acceptance: ROTY reserves the right to accept or decline any order placed through our website.
• Pricing and Payments: All prices are listed in AUD and are subject to change without notice. Payments must be made in full at the time of purchase.
• Subscription Services: If you subscribe to any meal plans, you authorize us to charge your selected payment method on a recurring basis. You can cancel your subscription anytime by following the instructions on our website.

3. Delivery and Order Changes

• Delivery Areas: ROTY delivers to specific areas as listed on our website. We are not responsible for non-delivery if your location is outside our delivery zones.
• Delivery Timing: Delivery times may vary based on availability, location, and other factors. We will notify you of any significant delays.
• Order Changes and Cancellations: Changes to orders can be requested within a specific time frame before delivery. Cancellations after this period may not be refunded.

4. Refunds and Replacements

ROTY aims to deliver high-quality meals. If you are dissatisfied with your order, please contact us within 24 hours of delivery. We will evaluate each case and may offer a replacement or partial refund if the issue meets our refund criteria.

5. Food Allergies and Dietary Restrictions

While we strive to accommodate dietary preferences, we cannot guarantee that our meals are free of allergens, as they are prepared in a kitchen that may handle nuts, dairy, gluten, and other allergens. Please notify us of any allergies, but be aware that cross-contamination is possible.

6. Use of Content

All content on this website, including text, images, graphics, and logos, is the property of ROTY and protected by copyright laws. Unauthorized use, reproduction, or distribution of any content without permission is prohibited.

7. Prohibited Activities

When using our website, you agree not to:

• Violate any applicable laws or regulations.
• Attempt to gain unauthorized access to ROTY’s systems or accounts.
• Use ROTY’s content, products, or services for commercial purposes without permission.
• Misrepresent yourself or provide false information.

8. Liability Limitation

ROTY is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or services, including issues related to delays, product quality, or delivery.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

10. Modification of Terms

ROTY reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website following any changes constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions are governed by the laws of Melbourne. Any disputes will be resolved in accordance with these laws in the relevant courts.

12. Contact Us

If you have questions or concerns regarding these Terms and Conditions, please contact us at:

Email: rotyseven@gmail.com
Phone: +61-468-479-170
Address: 3/19-21 Park Drive, Dandenong South, Melbourne, Vic, 3175

By using ROTY’s services, you agree to abide by these Terms and Conditions.